FAQ
Questions, answered.
Everything you need to know before your first Oohlam order. Still curious? Email hello@oohlam.ph.
- What is Oohlam?
- Oohlam is a weekly ulam delivery service. We cook home-style Filipino viands in generous family portions, chill them, and deliver them ready to heat so dinner is sorted on the days you don't have time to cook.
- Where do you deliver?
- We currently deliver within Metro Manila. If your address is outside our delivery area, join the waitlist and we will let you know as soon as we expand.
- Which days and times do you deliver?
- We deliver on Sundays only. Pick your delivery window when you build your box:
- Noon: 11:00am to 2:00pm
- PM: 5:00pm to 8:00pm
- When do I need to order?
- Order by 6:00 PM and we can deliver as early as the next day. Each week has its own menu, so you can order for the upcoming week as soon as it is published.
- How big are the portions?
- Every dish comes in two sizes: 250g feeds 2 to 3 people and 450g feeds 4 to 5 people. For bigger households we recommend combining sizes, for example 1× 450g plus 1× 250g for 6 to 8 people.
- How do I reheat the food?
- Transfer the ulam to a pan or microwave-safe dish and heat until steaming hot, usually 3 to 5 minutes in the microwave or 5 to 8 minutes on the stove. No further cooking is needed.
- How long does it keep?
- Keep your ulam refrigerated and enjoy it within 3 days of delivery. Dishes can be frozen on the day of delivery and kept for up to 2 weeks.
- How do I pay?
- Checkout is handled securely online. We accept major cards and popular Philippine e-wallets at checkout.
- Can I cancel or change my order?
- You can change or cancel an order until the 6:00 PM cutoff on the day before delivery. After cutoff the kitchen has already started cooking your box, so changes are no longer possible.
- Do you cater to allergies or dietary restrictions?
- When customizing a dish you can flag restrictions such as no seafood, pork, beef, dairy, nuts, or gluten. Our kitchen handles common allergens, so please contact us at hello@oohlam.ph if you have a severe allergy.
Ready to try it? Browse this week's ulam menu.